Legal

Privacy policy

This page is maintained by HLS to explain how we collect, use and protect your personal information. It is not independent legal advice or a certification.

Effective date: 14 July 2026

Who we are

HLS Healthy Drinks & Snacks is the data controller for information collected through this website. We are a UK-based wellness brand bringing Caribbean-inspired drinks and snacks to your lifestyle. If you have questions about how we handle your data, please contact us at [email protected].

What information we collect

Account information: name, email address and delivery address when you create an account or place an order.
Order information: products purchased, payment confirmation and shipping details.
Communication information: messages you send through our contact form or customer service channels.
Technical information: browser type, device type, IP address and pages visited, collected via cookies and similar technologies.

How we use your information

To process and deliver your orders.

To manage your account and subscription preferences.

To respond to your questions and provide customer support.

To improve our website, products and marketing.

To send you marketing emails if you have chosen to receive them.

How we protect your information

We use appropriate technical and organisational measures to protect your data, including secure hosting, encrypted payment processing and access controls. We keep your information only for as long as needed for the purposes described above or as required by law.

Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us run the site and deliver orders, such as payment processors, delivery partners and email platforms. These providers are contractually required to protect your data and use it only for the services they provide to us.

Your rights

You have the right to access, correct, delete or restrict the use of your personal information. You can also object to marketing communications at any time. To exercise your rights, email us at [email protected]. We will respond within the timeframes required by applicable law.

Cookies and tracking

We use cookies and similar technologies as described in our Cookie Policy. You can manage your cookie preferences through your browser settings.

Changes to this policy

We may update this privacy policy from time to time. The latest version will always be posted on this page with the effective date below.

Contact us

For privacy questions or data requests, email us at [email protected].

Questions about your data?

We're here to help.